This Privacy Policy (the “Policy”) governs how Melissa Solomon LLC (“we,” “us,” or “our”) collects, uses, stores, protects, and discloses your personal information when you access, browse, or make a purchase on our website https://melissasllc.com/ (the “Site”), or interact with our customer service team (collectively, the “Services”). By using the Services, you consent to the collection and use of your personal information in accordance with this Policy, which complies with the Florida Online Privacy Protection Act (FOPPA) and applicable U.S. federal privacy laws.

1. Information We Collect

We collect only the personal information necessary to provide and improve our Services, process your orders, and communicate with you. We do not collect more information than is reasonably required for these purposes. Our collection practices fall into two categories: voluntarily provided information and automatically collected information.

1.1 Voluntarily Provided Personal Information

This is information you intentionally share with us when you use the Services, including:

  • Order & Billing Details: Full name, shipping address, billing address, email address, phone number, and payment method details (e.g., credit card number—processed by third-party payment processors; we do not store full payment details).
  • Customer Service Inquiries: Your name, contact information, order number, and the content of your questions, feedback, or complaints.
  • Newsletter/Marketing Opt-Ins: Your email address, if you choose to subscribe to our promotional communications (e.g., new product alerts, sales, and special offers).

1.2 Automatically Collected Non-Personal & Aggregate Information

When you access the Site, our servers automatically collect non-identifiable information about your visit, used to optimize the Site’s functionality and user experience. This information does not identify you personally and may include:

  • Device information (e.g., browser type, operating system, device model, screen resolution).
  • Technical usage data (e.g., IP address, pages visited, time spent on the Site, navigation patterns, referral source).
  • Aggregate data (e.g., number of visitors to the Site, popular product pages).

We collect this information using session cookies (temporary cookies that expire when you close your browser) and analytics tools (e.g., Google Analytics). We do not use third-party marketing cookies or track your activity on other websites.

2. How We Use Your Personal Information

We use your personal information only for the purposes for which it was collected, and in accordance with applicable law. We may use your information to:

  • Process, fulfill, and ship your orders; send order confirmations, shipping updates, and delivery notifications.
  • Process payments and prevent fraudulent activity (e.g., verifying billing information).
  • Respond to your customer service inquiries, resolve issues, and provide support.
  • Send promotional communications (only if you have opted in; you may opt out at any time).
  • Improve the Site and our product collection (e.g., analyzing browsing and order trends to enhance user experience).
  • Comply with applicable legal obligations (e.g., tax reporting, record-keeping).
  • Enforce our Terms of Service and other Policies.

We will never use your personal information for any purpose not disclosed in this Policy without your prior, written consent.

3. Disclosure of Your Personal Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes—this is a fundamental commitment to your privacy. We may disclose your personal information only to trusted third-party service providers who assist us in operating our business and providing the Services (the “Service Providers”), and only to the extent necessary for such purposes. All Service Providers are bound by strict confidentiality agreements and are required to comply with applicable privacy laws.

Service Providers may include:

  • Payment Processors: To process your payments and verify payment authenticity (e.g., Stripe, PayPal). These providers do not share your full payment details with us.
  • Shipping Carriers: To deliver your orders (e.g., USPS, UPS). We share only your name, shipping address, and phone number with carriers.
  • Email Service Providers: To send order updates and opt-in promotional communications (e.g., Mailchimp). We share only your email address with these providers.

We may also disclose your personal information if required by law, court order, or government regulation, or to protect our legal rights, property, or safety (and the safety of our customers and the public).

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • SSL (Secure Sockets Layer) encryption for all data transmitted between your browser and our Site.
  • Restricted access to personal information (only authorized employees and Service Providers have access).
  • Encrypted storage of personal information on secure servers.
  • Regular security updates and audits to protect against cyber threats.

While we strive to provide maximum security for your personal information, no electronic transmission or storage is 100% secure. You transmit personal information to us at your own risk, and we shall not be liable for any unauthorized access or breach of security that is beyond our reasonable control.

5. Your Privacy Rights (Florida & U.S. Federal)

Pursuant to Florida and U.S. federal privacy laws, you have the following rights regarding your personal information (subject to certain exceptions):

  1. Right to Access: Request a copy of the personal information we hold about you.
  2. Right to Correct: Request correction of inaccurate or incomplete personal information.
  3. Right to Delete: Request deletion of your personal information (where we are not required to retain it by law).
  4. Right to Opt-Out: Opt out of our promotional communications at any time.
  5. Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights (e.g., we will not charge you higher prices or provide lower-quality services).

To exercise any of these rights, please send a written request to:

  • Email: service@melissasllc.com (subject line: Privacy Rights Request – [Your Full Name])
  • Mailing Address: Melissa Solomon LLC, 25543 County Rd 44A, Eustis, Florida 32736, United States

We will respond to your request within 10 business days (as required by FOPPA) and may request proof of identity to verify your request (to protect against fraudulent access to personal information).

6. Opt-Out of Promotional Communications

If you have opted in to our promotional email communications, you may opt out at any time by:

  • Clicking the Unsubscribe link at the bottom of any promotional email we send you.
  • Emailing us at service@melissasllc.com (subject line: Opt-Out – [Your Email Address]).

Opting out of promotional communications will not affect your receipt of transactional or essential communications (e.g., order confirmations, shipping updates, customer service responses).

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with applicable legal obligations (e.g., tax and record-keeping laws). Retention periods include:

  • Order Information: 7 years (per U.S. federal tax laws).
  • Customer Service Inquiries: 2 years from the date of the last interaction.
  • Newsletter Subscriptions: Until you opt out.
  • Non-Personal/Aggregate Data: Indefinitely (for analytics and Site improvement purposes).

Once your personal information is no longer needed, we will securely delete or anonymize it.

8. Cookies

We use necessary cookies (to enable Site functionality, e.g., shopping cart storage) and analytics cookies (to track Site usage and improve user experience). You may disable non-necessary cookies through your browser settings; however, this may limit certain Site features (e.g., your shopping cart may not be saved). We do not use third-party marketing cookies or share cookie data with third parties.

For more information about cookies, please refer to your browser’s help documentation.

9. Children’s Privacy

Our Site and Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. In compliance with the Children’s Online Privacy Protection Act (COPPA), if we discover that we have collected personal information from a child under 13, we will immediately delete such information from our servers and notify the child’s parent/guardian (if possible).

10. Third-Party Links

The Site may contain links to third-party websites (e.g., brand partner sites, social media platforms). We do not control or endorse these third-party sites, and this Policy does not apply to their privacy practices. We encourage you to review the privacy policy of any third-party site you visit through the Site.

11. Modifications to This Policy

We may update or modify this Policy at any time, in our sole discretion. All changes will be posted on this page with a revised “Last Updated” date. The modified Policy shall take effect immediately upon posting. Your continued use of the Services after the effective date of the modified Policy constitutes your acceptance of the changes. We encourage you to review this page periodically for updates.

12. Contact

For questions, concerns, or requests regarding this Policy or your personal information, please contact us at:

  • Email: service@melissasllc.com
  • Mailing Address: Melissa Solomon LLC, 25543 County Rd 44A, Eustis, Florida 32736, United States