Contact Us

Thank you for choosing Melissa Solomon LLC—we are committed to providing attentive, timely, and personalized customer service for all your questions, concerns, feedback, or requests related to our Site, products, orders, or policies. Our customer service team is based in Eustis, Florida, and we strive to resolve all inquiries as quickly as possible, ensuring a seamless shopping experience for every customer.
 

1. Official Contact Channels

 
We offer two primary contact channels for all inquiries—email is our preferred method for fastest response (we do not offer phone support at this time). All communications are answered in the order they are received, during our business hours (Section 4 below).
 

1.1 Email Support (Fastest Response)

 
  • Email Address: service@melissasllc.com
  • Response Time: 24–48 business hours (Monday–Friday). For urgent inquiries (e.g., damaged shipments, order cancellations, missing tracking numbers), include the word URGENT in the email subject line—these inquiries are prioritized and answered within 12 business hours.
  • Email Subject Line Tip: Always include your order number (if applicable) in the subject line (e.g., URGENT – Damaged Shipment – Order #12345) to help us resolve your issue quickly.
 

1.2 Mailing Address (Physical Mail/Correspondence)

 
For written inquiries, returns (with valid RA number only), or physical correspondence:
 
Melissa Solomon LLC
 
25543 County Rd 44A
 
Eustis, Florida 32736
 
United States
 
  • Response Time: 3–5 business days after receipt of your mail (we process all physical correspondence weekly).
 

2. Inquiries We Assist With

 
Our customer service team is available to help with all matters related to your shopping experience with Melissa Solomon LLC, including (but not limited to):
 
  • Order status, tracking, and delivery updates.
  • Return, refund, and RA number requests (per our Return & Refund Policy).
  • Damaged, lost, or stolen shipment claims (per our Shipping Policy).
  • Product information (specifications, care instructions, availability, and backorders).
  • Billing and payment issues (e.g., declined payments, duplicate charges).
  • Privacy policy and personal information requests (per our Privacy Policy).
  • Site functionality and technical support (e.g., checkout issues, account questions).
  • Feedback, suggestions, and complaints (we value your input and use it to improve our Services).
  • Gift guide and product recommendation requests (for home decor and gifting).
 

3. Tips for Faster Assistance

 
To help us resolve your inquiry as quickly and efficiently as possible, please include the following information in your communication (when applicable):
 
  • Your full name and the email address/phone number used to place your order.
  • Your order number (found in your order confirmation email).
  • Clear, specific details of your issue (e.g., “FELDSPAR Teapot arrived chipped—Order #12345”).
  • Photos (for damaged/defective products, incorrect orders, or shipping issues)—clear photos speed up the claim/return process significantly.
  • A specific request (e.g., “I would like a full refund for the damaged product” or “I need a tracking number for my order”).
 
Before Contacting Us: Please review our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy—many common questions are answered in these documents, saving you time.
 

4. Business Hours

 
Our customer service team is available during the following business hours (Eastern Time, ET—Florida time):
 
  • Monday–Friday: 9:00 AM – 6:00 PM ET
  • Weekends (Saturday–Sunday): Closed
  • U.S. Federal Holidays & Florida State Holidays: Closed
 
Inquiries received outside of our business hours (weekends/holidays) are processed on the next business day.
 

5. Updates to Contact Information

 
If our contact information (email, mailing address) changes at any time, we will update this Contact Us page with a revised “Last Updated” date—this is the only official source for our current contact details. We encourage you to review this page periodically for the latest information.
 

6. Feedback & Testimonials

 
We love hearing from our customers! If you have positive feedback about our products or service, or would like to submit a testimonial, please email us at service@melissasllc.com (subject line: Testimonial/Feedback – [Your Full Name]). We may feature your testimonial on our Site (with your permission) to help other customers discover our brand.
 
We appreciate your support and look forward to assisting you! 🤍