This Shipping Policy (the “Policy”) outlines the order processing, shipping methods, delivery terms, and related fees for all purchases from Melissa Solomon LLC (“we,” “us,” or “our”) via the Site
https://melissasllc.com/. By placing an order on the Site, you agree to the terms of this Policy, which applies
only to U.S. domestic shipping (we do not offer international shipping at this time). This Policy is incorporated into our Terms of Service and forms part of your agreement with us.
1. Order Processing Time
- All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays and Florida state holidays). Processing time includes order verification, payment confirmation, and product packaging (including specialized packaging for fragile/breakable items).
- Fragile/Luxury Items: Premium ceramic, stoneware, and glass products (e.g., FELDSPAR cafetieres, LAETITIA ROUGET candle holders) require specialized, damage-resistant packaging, which may add 1 additional business day to processing time (included in the 1–3 business day window).
- Weekend/holiday orders are processed on the next business day.
- Processing time is separate from shipping transit time—delivery estimates start only after your order has been shipped and a tracking number has been provided.
2. Shipping Methods & Delivery Estimates
We partner with trusted U.S. shipping carriers (USPS, UPS) to deliver your orders, and we offer two shipping methods for all U.S. domestic locations (including Alaska, Hawaii, and U.S. territories). Delivery estimates are approximate and not guaranteed—carrier delays may occur due to weather, volume, or other events beyond our control.
2.1 Standard Ground Shipping (Default)
- Transit Time: 3–5 business days (contiguous U.S.); 5–7 business days (Alaska, Hawaii, Puerto Rico, and rural areas).
- Inclusions: Tracking number, delivery confirmation, specialized packaging for fragile items, and insurance for lost/damaged shipments (up to the order total).
- Carriers: USPS Priority Mail or UPS Ground (selected at our discretion, based on order weight, size, and destination).
2.2 Expedited Shipping (Optional)
- Transit Time: 1–3 business days (all U.S. domestic locations, including Alaska and Hawaii).
- Inclusions: Priority order processing, premium tracking (real-time updates), specialized fragile packaging, full shipment insurance, and delivery signature confirmation (required for high-value orders over $500).
- Carriers: USPS Priority Mail Express or UPS Next Day Air/Saver (selected at our discretion).
3. Shipping Costs & Fees
- Shipping costs are calculated at checkout and are based on your shipping address, order weight/size, shipping method, and packaging requirements (e.g., fragile item surcharges).
- Fragile Item Surcharge: A $5–$10 surcharge applies to all orders containing fragile/luxury ceramic/glass products—this fee covers specialized packaging materials (bubble wrap, foam, sturdy boxes) and shipment insurance.
- Free Standard Shipping: We offer free Standard Ground Shipping for all orders with a subtotal of $200 or more (USD)—the free shipping discount is applied automatically at checkout (excludes fragile surcharges and expedited shipping).
- All shipping costs and fees are non-refundable, unless the order is canceled by us (e.g., product unavailability) or the shipment is damaged/lost due to our error (not the carrier’s).
4. Shipping Address Accuracy
You are solely responsible for providing a complete, accurate, and deliverable shipping address at checkout (including street number, apartment/suite number, city, state, ZIP code, and phone number). We are not liable for:
- Delays, lost shipments, or misdeliveries caused by incorrect/incomplete address information.
- Additional fees charged by the carrier for address correction or redelivery.
If you need to correct your shipping address, please email us at service@melissasllc.com immediately after placing your order—we can only modify addresses for unprocessed/unshipped orders. Once an order has been shipped, we cannot change the shipping address.
5. Order Tracking & Notifications
- A shipping confirmation email (containing a tracking number and carrier link) is sent to the email address you provided at checkout as soon as your order is shipped.
- Tracking information may take 24–48 hours to update on the carrier’s website (due to carrier processing).
- If you do not receive a shipping confirmation within 4 business days of placing your order, please check your spam/junk email folder first, then contact our customer service team for assistance.
6. Risk of Loss & Title Transfer
Title and risk of loss for all products transfer to you upon delivery of the product to the shipping carrier. Once your order is shipped, we are not liable for lost, stolen, or damaged shipments—all claims for lost/stolen/damaged shipments must be filed directly with the shipping carrier (we will assist with the claim process upon request).
7. Lost, Stolen, or Damaged Shipments
7.1 Damaged Shipments
If your order arrives damaged (e.g., broken ceramic, chipped glass), you must notify us within 3 business days of delivery via email at service@melissasllc.com, and provide:
- Your order number.
- Clear photos of the damaged product, original packaging, and shipping label.
We will review your claim and offer a full refund, free replacement, or store credit (at your discretion) for the damaged product—no return shipping is required for damaged items. We will cover all costs associated with replacing damaged products (including shipping and fragile surcharges).
7.2 Lost/Stolen Shipments
- If the carrier marks your order as “delivered” but you have not received it, we are not liable for stolen shipments—you must file a theft report with your local police department and contact the carrier for a delivery investigation.
- If your order is marked as “in transit” for more than 7 business days beyond the estimated delivery date (and is not marked as delivered), please contact us—we will assist you in filing a lost shipment claim with the carrier. If the carrier approves the claim, we will offer a full refund or free replacement (at your discretion).
8. Shipping Restrictions
- U.S. Domestic Only: We ship only to U.S. physical addresses (including Alaska, Hawaii, Puerto Rico, and APO/FPO addresses)—we do not ship to PO Boxes (except for USPS-eligible small orders under $50).
- APO/FPO Addresses: Only Standard Ground Shipping is available for APO/FPO addresses (transit time: 7–10 business days); expedited shipping is not available.
- High-Value Orders: Orders with a subtotal over $500 require signature confirmation at delivery (for both Standard and Expedited Shipping)—the carrier will not leave the package without a signature.
9. Order Cancellations & Changes
- We accept order cancellations and changes only if the order is unprocessed/unshipped. To cancel/change an order, email us at service@melissasllc.com with the subject line: Cancellation/Change Request – [Your Order Number].
- Once an order has been shipped, we cannot cancel or change it—you must follow our Return & Refund Policy for returns/exchanges (if applicable).
10. Contact
For questions, concerns, or assistance regarding shipping, tracking, or damaged/lost shipments, please contact our customer service team at:
- Email: service@melissasllc.com (response within 24–48 business hours)
- Mailing Address: Melissa Solomon LLC, 25543 County Rd 44A, Eustis, Florida 32736, United States
